Frequently Asked Questions
Answers to all your questions about ei77
From deposits to withdrawals, account verification to casino games — find all your ei77 questions answered in one place.
About this page
ei77 is a secure online betting and casino platform in Bangladesh. Both new and experienced players often have many questions. How do I deposit with bKash? How long does a withdrawal take? What do I need to verify my account? Does the live casino work on mobile? Below, more than 20 questions are answered in detail across four topic-based categories. If you can't find your question, contact us directly via 24/7 live chat or email.
Full FAQ
Deposits
The minimum deposit at ei77 is ৳200. This applies to all payment methods — bKash, Nagad, or Rocket, whichever you use. This limit is set so players with a small budget can get started easily. There is no upper limit on deposits, though for larger amounts it is better to have your account verified first.
ei77 currently supports three mobile banking methods: bKash, Nagad and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. All three methods are widely used and trusted in Bangladesh. The minimum deposit amount is ৳200 for each method.
Deposits are usually credited within a few minutes. If it takes longer, first collect your transaction ID from your bKash/Nagad/Rocket app. Then contact ei77's live chat support with that ID, or email [email protected]. The support team will verify and resolve the issue quickly.
ei77 itself does not charge any extra fee on deposits. However, your mobile banking provider (bKash, Nagad, or Rocket) may deduct a small service charge according to their own policy. Check the help section of the relevant app to confirm. ei77 credits the full deposit amount to your balance.
After logging in to ei77, go to the deposit option and select bKash. Use your bKash app to send money to the designated ei77 bKash number — the amount must be ৳200 or more. Once the payment is complete, enter the transaction ID and the exact amount in the deposit form. Your balance will be updated shortly.
Account Verification
The main purpose of account verification is to ensure your security. It prevents unauthorized access, fraud, and identity theft. Through verification, ei77 confirms that the account owner and the payment method user are the same person. It also keeps the withdrawal process secure and eliminates the risk of funds reaching the wrong person.
A clear photo of a government-issued ID is usually required. The most accepted document in Bangladesh is the National ID card (NID). A passport or driving licence may also be accepted. Take clear photos of both the front and back of the document so the name, date of birth, and photo are clearly visible.
Yes. ei77 uses SSL encryption technology, so all submitted information is stored in encrypted form. Your personal documents are used only for verification purposes and are not shared with third parties. Read our privacy policy for more details.
Yes, this is very important. The name registered on your ei77 account must match the name on your bKash, Nagad, or Rocket account exactly. If the names do not match, your withdrawal request may be held or cancelled. Make sure you enter the correct name during registration — changing it later may require help from support.
Casino & Table Games
Roulette has a spinning wheel and a small ball. You bet on which numbered slot or color the ball will land in. The simplest bet is red or black — the chances are nearly equal. Betting on a specific number pays more but the odds are lower. ei77 offers both European and live roulette.
Baccarat is actually quite simple — there are mainly three betting options: Player, Banker, or Tie. You do not need to remember any card strategy; the dealer automatically deals cards following the rules. The hand whose total is closest to 9 wins. Beginners will find it easier to understand the game by starting with the Banker bet.
Yes. ei77's live casino is fully mobile-friendly. You can play directly through a regular browser on both Android and iOS devices — no separate app download is needed. Make sure you have a stable internet connection for a good experience, as live video streaming relies on connectivity.
Teen Patti is a very popular three-card game in South Asia, similar to poker. Each player receives three cards and the player with the highest-value hand wins. Andar Bahar is even simpler — one card is revealed and you bet on whether the next card of the same value will appear in the "Andar" (inside) or "Bahar" (outside) pile. Both games are available in JILI's live version at ei77.
Yes, in live dealer games real dealers deal cards or spin the wheel via a live video stream from a professional studio. What you see is a real event, not software animation. Leading providers such as Evolution Gaming and Ezugi run these games. You can also chat with the dealer, which makes the experience more realistic.
How to Withdraw
Yes. ei77 processes withdrawals 24 hours a day, 7 days a week. There is no difference at night, on public holidays, or on weekends. In most cases money arrives within 1 hour. So you do not have to wait until morning to withdraw winnings from the night.
Withdrawals are usually processed within 1 hour. If it takes longer, first check whether your account verification is complete and whether the wagering requirements have been met. Then contact ei77's live chat or email [email protected]. If you provide the withdrawal ID or the time of the request, the support team can look into it more quickly.
To withdraw winnings from a bonus, the wagering requirements must be met. ei77's welcome bonus requires wagering 20 times the bonus amount. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳20,000 in bets before withdrawing. Once the requirements are met, bonus winnings can be withdrawn just like a regular balance.
The standard withdrawal time at ei77 is within 1 hour. This is among the fastest of online platforms in Bangladesh. However, for a first withdrawal, it may take slightly longer if the account verification process is not yet complete. Once verified, all subsequent withdrawals are processed quickly.
The minimum withdrawal amount at ei77 is ৳800. This applies to all three methods — bKash, Nagad, and Rocket. If your balance is below ৳800, you cannot submit a withdrawal request. In that case, play a little more to build up your balance and then withdraw.
Have more questions?
Our support team is always ready to help in Bengali and English. Contact us through any of the channels below for any issue.
Log in to ei77Live Chat
Instant support 24/7. Log in to the site and start a chat.
Email Support
[email protected] — send us a message any time and get a quick reply.
Language
Support available in both Bengali and English.
Hours
Morning through late night, every day of the week.